“I was raised to recognize that our freedoms do not come without a price, but from all the sacrifices of brave men and women and their families. That is why I’ve made it my duty to support and honor our Veteran employees and provide Veteran-centric care to patients and their families. ‘Thank you’ is just not enough.” Cindy Lee, RN, CHPN, CHPCA, CEO/Owner of Heart ‘n Home.
WWII-Veteran-Tours-Idaho-National-GuardLooking back over the last one and a half years, my life has been so enriched by meeting and serving a humble and honorable WWII veteran, Gordon Lee. He was one of the first patient assignments I was given as a Heart ‘n Home Volunteer. I met him shortly after his wife passed away. He was so gracious to me, even though he was going through the pain and grieving his loss. We hit it off quickly, as we found out about each others military connections. I remember thinking what an honor it was to serve this man who sacrificed for our country. As the months went by, I learned more about his service. He shared his story with me, and a written version of it as well. I was so amazed at his humbleness in all that he had sacrificed and given.
Recently, I had the opportunity to serve and honor many Veterans who have served our country. This is one of my favorite parts of my job as a Hospice Social Worker and a Representative on our Veterans Committee. This year our committee came up with a unique and meaningful way to thank our Veteran patients on Veteran’s Day.
Heart ‘n Home, recognized as a Level 4 (highest) “We Honor Veterans Partner” by the National Hospice & Palliative Care Organization, makes it a priority to keep the patient comfortable, teach the family to provide care, and offer emotional and spiritual support to patients and their families.
As you may remember, one of our 10 values at Heart ‘n Home is providing legendary customer service. This is taken very seriously because in hospice we only get one chance to do it right. I would like to share a great example from our Social Worker, Mandy, of putting this value into action:
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