Providing Legendary Service to our Patients and Families

In business, it is easy to be average. We see this all the time. We visit restaurants and enjoy our meal or we go to the store and the cashiers are friendly, but the experience is not memorable. What would make their service legendary?

At Heart ‘n Home, we strive to create legendary service. It is one of our Family Core Values that we strive to emulate in every aspect of our daily jobs. In hospice, typically we only have one chance to make a patient and family’s end-of-life experience a special one, so we make a conscious effort to make sure we do all that we can to achieve that.

Our employees are trained to put ourselves in the “patient’s chair.” How would we feel if we were going through the experience that our patients and their families were? Would the service we give be legendary and more than anticipated or expected? By putting ourselves in the patient/caregiver chair and by understanding that what we do makes a difference in how we make you feel, we make every decision from that seat.

Another way we give legendary service is by asking the right questions and then taking the time to listen with zen. That means nothing else is going through our mind and we are fully engaged in active listening. When we find out what the needs and wants are then we know what we need to do to make their experience legendary.

When you choose Heart ‘n Home Hospice you can be assured that you will get the Heart ‘n Home standard of care. Everything we do is done with the singlemindedness of making our patients and their families feel confident and happy with the cares they are receiving and/or doing for their loved ones. 

We are truly grateful and humbled by the many opportunities that our communities have given us to be your local hospice of choice. If you or a loved one may benefit from hospice services, please contact us and we will be happy to answer your questions and provide helpful resources. Call 1-800-HOSPICE (1-800-467-7423).

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