A LEGENDARY CUSTOMER SERVICE STORY
“As a Hospice Social Worker, I have had the pleasure of meeting many Veterans who have proudly served our country as well as honor them with Veteran certificates in a pinning ceremony. I recently had the chance to partake in a special pinning ceremony – one which touched my heart in a unique way by a special family. The patient is Jim and in his immediate family are FOUR other members who have and/or are currently serving in the military; Kevin (Navy), Steven (Army), April (Army), and David (Navy).
After coordinating with the family and the help of the Red Cross, Jim’s grandson, David, was flown in to see him. Although this was quite costly and time consuming, the family was able to make it happen and Jim was elated. For one special day, Jim had all of his family around him; his two sons, two grandsons, and their families. The look of pride and joy on his face was priceless. The family was gracious enough to let us share in this day and honor Jim and his family members with a pinning ceremony. Larry, a Heart ‘n Home Volunteer, pinned the family members as I read the card and thanked Jim and his family members for their service. My eyes welled up with tears. Jim beamed with pleasure and pride.
This reminded me of the importance of not taking life for granted and making the best of moments we have with our families. Even in small ways, can make a big difference in our lives and others.” – Mandy P., LMSW, ACHP
“Thank you for your brave service to our country. There are not enough words strong enough to show our appreciation for your incredible sacrifices out of love and devotion to this country. We honor you now and always.” – Heart ‘n Home Hospice & Palliative Care Staff