Frequently Asked Questions
Click on each question to view the answers below.
Application Status
Our Human Resource Department will keep your application on file for 60 days. After those 60 days your application will be considered outdated and you will need to re-apply for any job openings that you may be interested in.
We are 100 percent committed to making sure your application gets reviewed by HR as well as the Supervisor of that position. Submitting applications online is the best avenue to make sure we receive your application. You may email the HR Department if you would like to follow up on the status of your application.
We don’t expect applicants to call unless there are changes to their application or resume information that was submitted. Email to contact the HR Department.
We call every candidate when they have been passed to the interview process. Of course, not all candidates can be passed to the interview process; if you do not receive a phone call, do not be discouraged. We accept applications from everyone no matter how many times you’ve applied.
Refer to our job openings page will keep you up to date on the status of all positions.
Interview Preparation
We ask that all applicants adhere to the Heart ‘n Home dress code, which can be found under the career tab. There may be a few instances where an applicant doesn’t have the exact clothing required, please dress as close as possible. The dress code should be worn during any interview at Heart ‘n Home.
Please show up at least five minutes before your interview is scheduled. There is no need to come much earlier, unless you are leaving extra early because you’re not sure how to get to the office or weather conditions. In that case, you are welcome to sit in our greeting area as long as needed. Our friendly staff will accommodate you with a cozy chair, water, coffee or soda, and something great to read.
Heart ‘n Home uses behavioral-based questions, as well as questions geared around the Family Core Values. For example, “Tell me about a time when your work standard was above the standard?” The interview panel will be looking for three things, E.A.R. The E stands for Event, which needs to be very specific. Tell the interview panel the exact event when your work standard was legendary. Then the A, which stands for Action. Tell us about what action you took to create that legendary service. Lastly is the R, which stands for Result. Tell us the end result of your actions.
Group interviews could take anywhere from 45 minutes to one hour. All one-on-one interviews are kept to a 30 minute time frame. We will notify you before your interview if there is a need for more or less time.
Work Environment
Our goal is to ensure that everyone hired upholds the highest professional standards. It is important that new hires understand and agree to live by our Family Core Values. We are looking for candidates that believe and stand by these same values.
The Standards of Behavior are similar to a Code of Ethics. In 2005, a group of Heart ‘n Home employees created the Standards of Behavior in order to provide a seamless and united workforce. Every few years, we gather high performing employees to review these Standards and make any necessary adjustments. All employees are required to adhere to our Standards of Behavior.